Ticket Commands

Overview

The ticket system allows users to create private support channels with staff. Tickets include transcripts, priority levels, and staff assignment.

Setup

Before using tickets, configure the system:

/settings ticket category <category>      # Where ticket channels are created
/settings ticket supportrole <role>       # Role that can see all tickets
/settings ticket logchannel <channel>     # Where ticket logs are posted
/settings ticket maxperuser <limit>       # Max open tickets per user (1-10)

User Commands

Create a Ticket

/ticket create [category] [priority]

Option	Description
`category`	Ticket category (General, Technical, Billing, etc.)
`priority`	Priority level (low, normal, high, urgent)

A private channel is created that only you and support staff can see.

Close a Ticket

/ticket close [reason]

Closes the ticket and generates a transcript. The channel is deleted after a short delay.

View Ticket Info

/ticket info

Shows ticket details including creation time, category, priority, and participants.

Staff Commands

These commands require the Manage Messages permission.

Add/Remove Users

/ticket add <user>      # Add a user to the ticket
/ticket remove <user>   # Remove a user from the ticket

Assign Staff

/ticket assign <staff>

Assigns a staff member as the primary handler for the ticket.

Set Priority

/ticket priority <level>

Level	Description
`low`	Non-urgent issues
`normal`	Standard requests
`high`	Important issues
`urgent`	Critical problems

List Tickets

/ticket list [status]

List all tickets. Filter by open or closed status.

Ticket Features

Transcripts

When a ticket is closed, a transcript is automatically saved containing:

All messages in the ticket
Timestamps
User information
Attachments (links)

Transcripts are posted to the configured log channel.

Priority Levels

Priority affects how tickets are displayed and can help staff prioritize responses:

Urgent - Immediate attention needed
High - Important, respond soon
Normal - Standard priority
Low - When you have time